What we do

We deliver digital transformational outcomes for clients within the following sectors:

Why retail clients choose Answer Digital

Answer Digital architect retail systems for convenience retailers, from wholesale and distribution to the convenience shop floor.

We help retailers focus on their customers, by delivering systems which drive efficiency in their operational processes.

Convenience store owners expect store management systems to emulate customer facing ecommerce experiences provided by the leading retailers like Amazon. Answer Digital Retail makes this a reality.

“Answer have been a key and integral part of a 3-year programme to develop our market-leading grocery retail platform bringing seasoned experts, best practice agile processes and a real focus upon the business outcome.”
Dave Morris, Director of IT, Costcutter Supermarkets Group Ltd

Our Digital Retail Expertise

The retail marketplace keeps evolving. Omnichannel has shifted customer expectations, with journeys now starting anywhere, at any time. These expectations are increasingly found in the B2B marketplace, as well as in the B2C arena.

Customers have more choice, are more fickle and less loyal to brands. Customer acquisition, conversion and retention is driven by continual innovation. Today’s winning retailers are delivering growth by disrupting trends, truly understanding their customers and exceeding customer expectations.

We’ve a proven track record in delivering software solutions which enable the organisational agility required to react quickly and offer seamless customer experiences across all customer channels.

We’ve a proven track record in grocery, delivering IT platforms at the heart of organisation transformation programmes - both for UK Domestic Retailers, and for International Grocery Wholesale Exporters.

Costcutter Supermarkets Group trusted us to lead their IT programme supporting them in a complex transition a new business and retail operations model. This included the bespoke development of Retail Management & Order Capture Systems across the whole Costcutter estate.

Ramsden International came to us to identify their major barriers to growth. Answer Retail went on to deliver a solution which truly simplified customer access to product data, and the means by which to order it - from 123 countries around the world!

We understand our retail clients. We talk their language. This insight enables us to identify and deliver platforms which will unlock growth potential. Talk to our Head of Retail.

Answer’s heritage lies in enterprise integration projects. We are experienced in engineering back-end retail systems handling multiple data sources and format that are crucial to an omnichannel operation. Our back-end solutions are designed to same high standards expected from a customer facing experience.

Hermes Parcel Delivery approached Answer to develop a messaging platform capable of providing real time parcel tracking information to their major customers.

Customer demand for real time data has become a given. We deliver solutions which unlock the power in retail customers data. Talk to our Head of Retail.

Customers in the fashion sector are transient. Creating a reason for customer to engage with a brand is the key to retail success. We understand how to use customer insights to create solutions which give customers value and ensure loyalty.

Very Fashion & FCUK approached Answer Digital to collaborate in bringing their first mobile apps to market. Our ability to combine User Experience processes with seamless end to end delivery processes means we can mobilise customers who are looking to deliver quality, quickly. Talk to our Head of Retail.

Customer centric
Everything we do revolves around the customer.
Outcome driven
Whether you need to drive up sales, achieve operational efficiency or understand your client better.
Digital engineers
We are technologists and will apply the right tools to achieve the outcome.

Recent outcomes we have delivered for our retail clients...

Our senior retail team

Read about Rich
Rich heads Answer Digital Retail, delivering world class solutions to clients including Costcutter Supermarkets Group, FCUK, Arcadia and Ramsden International. Richard has a passion for retail and the transformational impact technology is having on customer experiences.
Read about Jon
Prior to joining us, Jon worked as a consultant with the government, but left to be in a more agile environment. He says Answer Digital provides exactly that.
Read about John
John is a Senior Consultant and has been with Answer Digital for just over 2 years having spent many years building bespoke software solutions. He is currently working in the retail sector as technical lead across a number of projects.

Delivering outcomes, not outputs

For the last 17 years we have specialised in offering the following digital services within the Retail, Finance and Health sectors:
Bespoke Software Development
Digital Engineering and Transformation
UX Research, Design & Validation
Architectural Assessment & Roadmapping

Agile Expertise
Integration Specialists
Responsive Design
Project & Programme management

Latest insights from Answer Retail...