CVL: Contract Vehicle Leasing
From good to great via a relatively low cost digital transformation
Thanks to a new online supplier management system, CVL has doubled business volumes while achieving a 50% reduction in admin headcount.
It is now the second largest contract vehicle leasing company in the UK, with more than 20,000 heavy goods vehicles (HGVs) under management.
- When Answer Digital started working with CVL, the company had around 12,000 HGVs under management.
- The amount of paperwork generated by these vehicles was huge – each required an average of nine scheduled ‘events’ a year, from services to MOTs.
- When unscheduled events were added, like flat tyres and breakdowns, the paperwork was bordering on the unmanageable.
- The time and effort it took to process this paperwork – and to pay suppliers – was growing as the company expanded.
CVL’s head of IT Geoff Swaby approached Answer Digital with an idea for a digital transformation. Working together, Geoff and the Answer team moved CVL’s previously manual paper/fax heavy processes online by providing a supplier portal (called CV Link) and a customer portal (CV Live).